Awesome Support

Providing your Customers High Quality Technical Support

Awesome Support to the rescue!

Technology is an enabler to many parts of our lives and our jobs. Go without your phone for even a day and you will quickly realize how much we depend on technology in so many facets of life.

Ensure your customer’s work life, social life, and home life run seamlessly by offering customer support that gets the issue fixed.
Any time. Every time.

Our Customer Service Agents Provide your Customers
High Quality Technical Support

In whichever way works best for your customer and their situation:

Online Chat

Online Chat

Support via Remote Desktop

Support via Remote Desktop

Phone Calls

Phone Calls

Social Media

Social Media Servicing

Video Support

Video Support

For any number of technology issues they may be having:

Printer not doing what you tell it to do again?

Printer Is Not Printing

We can help get it printing gold again in no time! (fine print: gold provided by customer)

Everyone making fun of you again for using Windows 7 or other “ancient” software?

windows 7 logo

Get with the times and update!

You can only ignore those pesky software update pop-ups for so long...

software update

We can help you tackle issues if they come up … during upgrades or anytime.

Computer taking forever to boot up again?

bootup

Time to shake things up! We can help diagnose and optimize your system to get it running to its full potential again.

Is that fancy new gadget or computer still sitting in the box cause it seems too complicated to set up?

pc in a box

Who doesn’t like presents?? We want to help open that shiny new toy and get it up and running!

Don’t lose everything when you drop your phone or laptop in a puddle, the lake, ocean, (.. or toilet?!)

water damage

.. use this newfangled thing called the cloud!

Wifi not working again?

WIFI

Yep, we’ve got a fix for that.

Do you feel like there is untapped potential in all your device and browser settings?

browser

We can walk you through them to make sure your device serves your purposes.

And in high-tech, cutting edge ways to have the most impact!

video support

If a picture is worth a thousand words, a video is worth even more.

Zero Day Group has a partnership with LogMeIn to use their RescueMe Video chat technology - bringing the customer’s issue to life.

Talking to your customer and seeing their issue makes them feel heard and helps our customer service agents fix their problems so much more quickly. Our team is dedicated to pushing the boundaries of leveraging video technology and social media platforms to provide the very best customer support to your customers.

Learn more about Rescue LogMeIn technology.Rescue LogMeIn technology

Online Chat

Online Chat

Support via Remote Desktop

Support via Remote Desktop

Phone Calls

Phone Calls

Social Media

Social Media Servicing

Video Support

Video Support

For a number of technologies your customers may use:

Printer not doing what you tell it to do again?

light

We can help get it printing gold again in no time! (fine print: gold provided by customer)

Everyone making fun of you again for using Windows XP or other “ancient” software?

light

Get with the times and update!

You can only ignore those pesky software update pop-ups for so long...

light

We can help you tackle issues if they come up … during upgrades or anytime.

Computer taking forever to boot up again?

light

We can help get it printing gold again in no time! (fine print: gold provided by customer)

Is that fancy new gadget or computer still sitting in the box cause it seems too complicated to set up?

light

Who doesn’t like presents?? We want to help open that shiny new toy and get it up and running!

Don’t lose everything when you drop your phone or laptop in a puddle, the lake, ocean, (.. or toilet?!)

light

.. use this newfangled thing called the cloud!

Wifi not working again?

light

Yep, we’ve got a fix for that.

Do you feel like there is untapped potential in all your device and browser settings?

light

We can walk you through them to make sure your device serves your purposes.

And in high-tech, cutting edge ways to have the most impact!

video chat

If a picture is worth a thousand words, a video is worth even more.

Zero Day Group has a partnership with LogMeIn to use their RescueMe Video chat technology - bringing the customer’s issue to life.

Talking to your customer and seeing their issue makes them feel heard and helps our customer service agents fix their problems so much more quickly. Our team is dedicated to pushing the boundaries of leveraging video technology and social media platforms to provide the very best customer support to your customers.

Learn more about Rescue LogMeIn technology.Rescue LogMeIn technology

Supporting your Customers … Enabling your Business’s Success

We get in the trenches with you to ensure your customer support function - and ultimately your business - is successful.

Data and Advanced Analytics

With the increasing abundance and use of technology in our lives, the amount of information and data we produce every day is at an all time high. The Zero Day Group recognizes this opportunity to utilize data captured while supporting your customers to leverage our advanced analytics capabilities in order to give you data-driven insights that will help your company succeed.

Reporting and Dashboarding

Customized, targeted reporting specifically for your business will lead to increased transparency in performance and help identify potential service modifications to optimize performance and customer experience. Our in-house application developers are experts at compiling and presenting data in a way that tells the story and shows the metrics your management team needs to see. We work with you to ensure reporting dashboards are customized and unique to your organization and offerings.

Forecasting

Equipped with data-driven insights from customized reporting and our industry expertise and experience, we will work with you to better forecast customer support demand for your organization. Adjusting resource forecasting can benefit your business in a number of ways and ensure you have the right team members and right team size at the right time.

We will work with you to:

  • Identify complex customer support traffic patterns unique to your organization
  • Analyze average handle times to modify team size to help you decrease idle agent minutes while also avoiding excessive hold times
  • Adjust customer service agent scheduling around holidays and other cultural events and festivities

Our People

Having the right people equipped with the right technology can produce amazing results.

technology

Zero Day Group customer service agents are equipped with all of the latest and greatest technology in our on-site innovation lab. They use, break, and fix the technology themselves, and are able to solve customer problems in a way that running through a predetermined script never will. Having an intimate understanding of the technology and product allows our agents to troubleshoot and solve problems faster.

heart

Our agents are given the freedom to ask questions that get to the heart of the issue, faster and more directly. Not only are average handle times reduced, but customers can feel this different level of engagement towards their technology issues. Empathy towards the customer’s technology issue also helps agents de-escalate issues - customers suddenly go from feeling isolated and helpless to having a team member that understands their problem and is able to help them get to the bottom of it - quickly. Being able to solve problems faster and establish rapport with customers leads to a better experience and more satisfied customers.

graduation-cap

Customer service starts with people – agents that will be the front line of solving your customers’ technology issues. Zero Day Group agents are well-educated professionals with 4 year college degrees, who geek out over the latest and greatest tech gadgets and have a passion for helping people understand and use that technology to its fullest capacity. Our agents primarily have computer science or computer engineering degrees, and have demonstrated an ability to be flexible, adaptable, and have a history of zero AWOL events on their profiles. Read More about English Proficiency >>

Our Locations

Serving you from around the world - we've got you covered!

Houston, TX USA
4545 Bissonnet St #287, Bellaire, TX 77401

Houston, TX is the 4th largest city in the United States and is the most diverse city in the country. It is largely known for being home to some of the world’s largest energy companies, but also boasts a strong presence of aeronautical and technology companies. Houston has so much more to offer - it has over 40 colleges, university and institutions, is home to the Texas Medical Center, the largest medical center in the world, and is 2nd only to New York City in terms of number of Fortune 500 headquarters.

Cebu, Philippines
8th Floor Mabuhay Tower, Jose Maria Del Mar Street & Jose Abad Santos Cebu IT Park, Brgy, Lahug Cebu City, 6000 Philippines

Cebu is one of the most developed provinces in the Philippines and is second in size only to Manila, with over 3 million people. It is regarded as the country’s cultural heart is is just a 1 hour flight south of the Manila, the country’s capital.

Our office in Cebu is in the Cebu I.T. Park, which is a master-planned and mixed-use community, making it an ideal place to live, work, play, visit and do business. Cebu I.T. Park was designed in 2000 to bring together top-class talent and technology, and is now home to over 100 IT and related services companies and 23,000 employees.

Client Testimonials

We’ve provided customer service to some of the largest corporations and institutions across the globe.

I’m interested! What are the next steps?
Customize the customer service agent support that you provide to your customers.

Contact Us